How do you combine tickets? (Merge tickets)
● Please note the ability to combine tickets is reliant on 3 permissions configured under Location Setup → Permissions in the Admin Portal. Move Items, Modify Server, and Split Checks must all be checked.
○ If those permissions are checked, the staff member can combine tickets as desired even if under Job Types → Access to Other Users Tickets is set to None. If the permissions cited above are not checked, even if they have Access to Other Users Tickets set to Edit, they cannot Combine Tickets.
- ● The ticket you are wishing to combine must have no pending charges and must be saved. This can be confirmed by selecting the Send button in the Left Handed menu(if it is greyed out, it is already saved).
- ● To combine a ticket select Info in the Left Handed menu.
- ● Scroll to the bottom of the Info page and under Ticket Actions select Combine Ticket. A screen will appear so you can select a room and ticket number\name to combine into the ticket you are currently viewing.
- ● Tap outside of the ticket selection window. A confirmation prompt will appear verifying you want to combine the two tickets.
- ● The ticket you are previewing will be the d estination ticket. The ticket you select on the C ombine Ticket option will be merged under the ticket you are previewing.
○ For example, if I am previewing Ticket #1 and select Combine Ticket and select Ticket #2. Ticket #2 will
become part of Ticket #1.
● Once combined, each ticket will show under their own respective checks and can be viewed separately under
the single ticket.