● Please note the ability to combine tickets is reliant on ​3 permissions​ configured under ​Location Setup​ → Permissions ​in the Admin Portal. ​Move Items​, ​Modify Server​, and ​Split Checks​ must all be checked.

○ If those permissions are checked, the staff member can combine tickets as desired even if under ​Job Types​ → ​Access to Other Users Tickets​ is set to ​None​. If the permissions cited above are ​not checked​, even if they have ​Access to Other Users Tickets​ set to ​Edit​, they cannot​ Combine Tickets​.

• ●  The ticket you are wishing to combine must have ​no pending charges​ and must be saved. This can be confirmed by selecting the​ Send​ button in the ​Left Handed menu​(if it is greyed out, it is already saved).
• ●  To combine a ticket select ​Info ​in the ​Left Handed menu​.
• ●  Scroll to the bottom of the ​Info​ page and under ​Ticket Actions​ select ​Combine Ticket​. A screen will appear so you can select a ​room​ and ​ticket number\name​ to ​combine into​ the ​ticket you​ are currently​ viewing​.
• ●  Tap outside of the ticket selection window. A ​confirmation prompt​ will appear verifying you want to combine the two tickets.
• ●  The ​ticket ​you are ​previewing ​will be the d​ estination ticket​. The ​ticket ​you ​select ​on the C​ ombine Ticket option will be ​merged under​ the ​ticket you are previewing​.

○ For example, if I am previewing ​Ticket #1​ and select Combine Ticket and select ​Ticket #2​. ​Ticket #2​ will

become part of ​Ticket #1​.
● Once combined, each ticket will show under their own respective ​checks ​and can be viewed separately under

the single ticket.