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Reviewing Tickets from a Previous Day

Typically Heartland Restaurant will clear out tickets from previous days from the POS app once tickets are closed. You

can look up tickets from previous days by following this procedure:

  • ●  Select the ​User Menu​ from the top right and select ​Reports.
  • ●  Select the ​Tickets ​report(other reports could be used).
  • ●  Tap on the ​date​ at the top left to change the ​Date Range​. Select the desired range in the window that appearsand select ​Run​.

○ You can also use the ​arrows​ on either side of the ​Date ​to navigate day to day.

●  Optionally you can filter by a specific ​staff member​.

●  A list of tickets and their pertinent information will display. Tap on the ​Ticket # ​of the desired ticket.

● This will take you to a detailed view of the ticket with a variety of options. Select ​View Original ​in the top right.

● The ​Ticket Preview ​screen of the selected ticket will display. Notice most options are greyed out.

  • ○  From here you can view the ​Ticket Info​ and if available in your system, you can ​Refund ​a ticket by selecting ​Refund Ticket​ in this screen.
  • ○  You can tap on the ​transaction​ to review it and ​print​ or ​email​ the receipt.
  • ○  You can select the ​Reprint ​option to Reprint or preview what the ticket looked like when it was sent tovarious printers.
Table of Contents
Self Help Documentation
< All Topics
Print

Reviewing Tickets from a Previous Day

Typically Heartland Restaurant will clear out tickets from previous days from the POS app once tickets are closed. You

can look up tickets from previous days by following this procedure:

  • ●  Select the ​User Menu​ from the top right and select ​Reports.
  • ●  Select the ​Tickets ​report(other reports could be used).
  • ●  Tap on the ​date​ at the top left to change the ​Date Range​. Select the desired range in the window that appearsand select ​Run​.

○ You can also use the ​arrows​ on either side of the ​Date ​to navigate day to day.

●  Optionally you can filter by a specific ​staff member​.

●  A list of tickets and their pertinent information will display. Tap on the ​Ticket # ​of the desired ticket.

● This will take you to a detailed view of the ticket with a variety of options. Select ​View Original ​in the top right.

● The ​Ticket Preview ​screen of the selected ticket will display. Notice most options are greyed out.

  • ○  From here you can view the ​Ticket Info​ and if available in your system, you can ​Refund ​a ticket by selecting ​Refund Ticket​ in this screen.
  • ○  You can tap on the ​transaction​ to review it and ​print​ or ​email​ the receipt.
  • ○  You can select the ​Reprint ​option to Reprint or preview what the ticket looked like when it was sent tovarious printers.
Table of Contents
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