Typically Heartland Restaurant will clear out tickets from previous days from the POS app once tickets are closed. You

can look up tickets from previous days by following this procedure:

• ●  Select the ​User Menu​ from the top right and select ​Reports.
• ●  Select the ​Tickets ​report(other reports could be used).
• ●  Tap on the ​date​ at the top left to change the ​Date Range​. Select the desired range in the window that appearsand select ​Run​.

○ You can also use the ​arrows​ on either side of the ​Date ​to navigate day to day.

●  Optionally you can filter by a specific ​staff member​.

●  A list of tickets and their pertinent information will display. Tap on the ​Ticket # ​of the desired ticket.

● This will take you to a detailed view of the ticket with a variety of options. Select ​View Original ​in the top right.

● The ​Ticket Preview ​screen of the selected ticket will display. Notice most options are greyed out.

• ○  From here you can view the ​Ticket Info​ and if available in your system, you can ​Refund ​a ticket by selecting ​Refund Ticket​ in this screen.
• ○  You can tap on the ​transaction​ to review it and ​print​ or ​email​ the receipt.
• ○  You can select the ​Reprint ​option to Reprint or preview what the ticket looked like when it was sent tovarious printers.